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Legal & Compliance

Refund Policy

We believe in fair, transparent access. Every account starts with a 7-day unmetered free trial so you can evaluate KWS Everywhere before purchasing a pass.

Last updated 16 August 2026

7-Day Free Trial

We provide every user with a complete, unmetered 7-day free trial with no credit card required. This allows you to test the Chrome extension, live SERP metric injection, and all 4 dashboard tools thoroughly prior to buying a pass.

Pass refund eligibility

If you purchase a monthly or yearly pass and encounter an unresolved technical issue preventing you from using the service, you may request a full refund within 14 days of purchase.

  • Passes with verified technical faults or API access barriers: eligible for a 100% refund.
  • Passes that have completed substantial daily keyword research across multiple weeks: evaluated on a case-by-case basis.

How to request a refund

Email [email protected] with:

  • Your account email address.
  • The Stripe receipt or invoice number.
  • A brief explanation of the technical issue you experienced.

Processing time

Approved refunds are credited back to your original payment method via Stripe within 5 to 10 business days depending on your bank or credit card provider.

Contact

If you have questions regarding a charge, contact our billing team at [email protected].